Office Policies

At Transformative, we strive to create a safe, welcoming and respectful place for all who enter. With that in mind, we’d like to outline what we expect of all our clients and guests.

There is a zero tolerance policy on hate speech in this office. Hate speech is any speech that expresses hate or encourages violence towards a person or group based on something such as race, religion, gender, or sexual orientation. If anyone violates this policy, we reserve the right to end their appointment immediately, ask them to leave, and refuse to book future appointments for them. 

A professional and comfortable environment requires that everyone feels safe from sexual advances and/or unwanted contact. While we do sometimes perform treatments on intimate areas of the body, it is essential that they remain non-sexual for all involved. If a client’s behavior is inappropriate, we will either give a warning or end the treatment session immediately at our discretion. Likewise, please tell us if anything that anyone does or says to you at Transformative makes you uncomfortable in any way so that we can ensure that it doesn’t happen again.  

If you are late to your appointment, the treatment time will be reduced to the amount of time remaining of the original appointment. If you are more than 30 minutes late to your appointment without notice, you will be considered a no show and we may cancel the appointment. If you are running late, please contact us to let us know and we may hold your appointment longer. 

We require 24 hours notice to cancel or reschedule any appointment. If a client fails to give at least 24 hours notice, it will be considered a no call no show/late cancellation. If a client missed appointments in this way multiple times, then starting with the 3rd occasion they will be responsible for paying the full cost of treatments scheduled during missed appointments and they must allow us to keep a credit/debit card on file to be charged for missed appointments. 

Our health and the health of our clients is important to us, if you are sick please do not come into the office. Please call to reschedule or cancel your appointment, extra leniency may be given due to illness. 

We are unable to operate our electrolysis equipment during electrical storms. If you are concerned that a storm may occur during your electrolysis appointment, please call to confirm the conditions at the office. While it might be storming at your home, the skies may be clear at our office.